Refund policy

Return & Refund Policy

Last updated: September 7, 2026

60-Day Money-Back Guarantee

At Balanthy, we stand behind every product we sell. If you are not completely satisfied with your purchase, you may return it within 60 days of the delivery date for a full refund, no questions asked.

Eligibility

To be eligible for a return, your item must:

  • Be returned within 60 days of the delivery date
  • Be unopened or partially used (opened bottles and containers are accepted under our guarantee)
  • Include the original packaging when possible

Items that are damaged due to misuse, tampered with, or returned after the 60-day window are not eligible for a refund.

How to Initiate a Return

To start a return, contact our customer support team at support@balanthy.com with your order number and reason for return. We will respond within 24 hours with return instructions. You are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If you received a damaged, leaking, or defective product, contact us at support@balanthy.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Wrong Item Received

If you received the wrong item, contact us immediately. We will cover all shipping costs to send you the correct item and arrange the return of the wrong one.

Exchanges

We do not process direct exchanges. If you need a different product or format, return your original order for a refund and place a new order.

Non-Refundable Situations

Refunds will not be issued for:

  • Returns requested after 60 days of delivery
  • Items damaged or tampered with due to improper use or storage
  • Losses due to an incorrect shipping address provided at checkout

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. If you believe your statutory rights have not been respected, you may contact your local consumer protection authority.

Contact

For any return or refund request:
support@balanthy.com
Response within 24 hours, Monday through Saturday, 8am to 6pm.