Shipping policy

Shipping Policy

Last updated: August 15, 2026

Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with your tracking number once your order has shipped.

Delivery Time

Once shipped, estimated delivery is 6 to 10 business days. Please note that delivery times are estimates and may vary depending on your location and carrier workload. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

Shipping Costs

Standard shipping is free on all orders.

Order Tracking

Once your order has shipped, you will receive an email with a tracking link. You can use this link to monitor your package in real time. If you have not received a tracking email within 3 business days of your order, please check your spam folder or contact us at support@balanthy.com.

Shipping Address

Please double-check your shipping address before confirming your order. Balanthy is not responsible for packages delivered to an incorrect address entered at checkout. If you notice an error after placing your order, contact us immediately at support@balanthy.com. We will do our best to correct it before shipment.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, contact us within 7 days at support@balanthy.com. We will open an investigation with the carrier and work to resolve the situation as quickly as possible.

Damaged Packages

If your order arrives damaged or leaking, take photos of the packaging and the product immediately and send them to support@balanthy.com within 48 hours of delivery. We will arrange a replacement or refund at no cost to you.

Contact

For any shipping-related questions:
support@balanthy.com